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A Day in the Life Of: Santeri, Technical Support Trainee
In this blog, we will follow Santeri’s workday at the Jyväskylä office. Santeri works remotely a lot, but has recently also started to use the office.
I arrived at the office and was instantly greeted by an exhilarated Markku (our dachshund CHO). I said good morning to the few early birds already at the office and poured the first cup of coffee of the day.
Every Wednesday, the support team starts the day with a work check meeting, and that’s what we did today too. Usually these only take about 15 minutes and everyone just sums up their work and progress, but today we set new procedures on how to manage the IT support that’ll help us all in our work. Thank you Kim Salmi for coming up with these!
I checked the support chat and Slack channel, and to my surprise there was only a single message in the chat. I cleared that up, and went on to check the statuses of some of the older support requests in Slack.
I was going to get another cup of coffee, but there wasn’t any left (looking at you, sales people). I settled on sipping water out of my glorious Mandalorian-themed water bottle.
Nevertheless, I jumped into the next meeting which was with the developers. Elias, one of the devs, had something for me to test in our app regarding review importing. I promised to take a look at it in the afternoon.
I had lunch and chatted for a bit with everybody. People often gather around for lunch in the Jyväskylä office which is nice.
I got back to work and noticed that the chat was suspiciously quiet.
That reminds me…
Here are a couple of really interesting (to say the least) messages I’ve had in the support chat!
A math problem
A seemingly random set of numbers
And my favourite of them all: a bro selfie
I had another meeting, this time I helped Konsta Oksanen out with familiarizing parts of our software to a customer. After this I got the second cup of coffee I was hoping for earlier.
I started working on some of our popups on our website that were misplaced or didn’t redirect correctly. This was an easy task, but still took some time as there was a lot of little tinkering involved.
Luckily, I had remembered to pack my headphones with me, so I decided to blast some tunes (as the kids say) to get me concentrated. Aphex Twin was my first choice this time
After this I decided to tackle a few problems with our site itself, and I have to admit that WordPress won this round. At least I got something done, and hey, you’ve got to save something for the next day too!
It was at this time I realised I had promised Elias I’d test out the feature he had been working on, so I jumped over to the testing environment of our app, and tried to break things. Nothing broke, by the way.
I participated in one more meeting, which was again with the devs. Then I packed my stuff and headed home from the office.
Summary of the day
This day was quite eventful, and I got to do many different things. Usually it is one or two of these that end up taking my whole day.
But the thing that made this day unusual was the absence of chat messages. Those usually take up a lot of my time as they tend to disrupt other things I’m doing at that moment. On the other hand, one could assume our customers are happy when they’re not constantly reaching out to us with problems.
The other unusual thing was that I only drank two cups of coffee, but I’ll take that as a positive 😜
Trustmary was founded on the vision of trust as the most essential asset in business. Trustmary makes it easy to collect feedback, find promoters and spread out testimonials. This will increase the reliability of the business and improves website conversions leading to increased sales.
Trustmary Group consists of Trustmary Finland Oy, Trustmary Sweden AB and Trustmary USA Inc.
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